谷歌公司有一句久负盛名的座右铭:Don’t Be Evil,这句话传到国内就直接而自然的被解读为“不要作恶”这样一个带强烈道德色彩的口号,也许这是迎合了对国内企业缺乏社会责任感的诉求,而谷歌公司是这的这样显得俗套和高调的宣扬这个理念吗?
很显然不是!谷歌公司是一家以营利为目的的企业,其口号Don’t Be Evil是由员工提出【点击查看外部资料页面】,但并非官方使用,直到在2004年的Larry Page发表的IPO上市致信中,才被首次明确作为谷歌公司的重要理念,原文如下:
DON’T BE EVIL
Don’t be evil. We believe strongly that in the long term, we will be better served-as shareholders and in all other ways-by a company that does good things for the world even if we forgo some short term gains. This is an important aspect of our culture and is broadly shared within the company.
Google users trust our systems to help them with important decisions: medical, financial and many others. Our search results are the best we know how to produce. They are unbiased and objective, and we do not accept payment for them or for inclusion or more frequent updating. We also display advertising, which we work hard to make relevant, and we label it clearly. This is similar to a well-run newspaper, where the advertisements are clear and the articles are not influenced by the advertisers’ payments. We believe it is important for everyone to have access to the best information and research, not only to the information people pay for you to see.
这部分专门解释中,第一段解释了为世界做好事(紧接着下一部分就是讲Making the world a better place)这个理念是指看重长期利益甚至必要时为此放弃短期收益,最终能使持股人收益,而第二段用举例的方式做了诠释:搜索结果不受付费广告的影响,但广告将被明确标示身份且努力做到与搜索相关,目的是让用户可以获得最好的信息,而不是别人花钱让他们看的信息(直指baidu竞价排名?)。
可以看出,Don’t Be Evil里的Evil与作恶不作恶的道德准则无关,而是对“杀鸡取卵必不长久”的一种深刻认识和践行,是出于一个打算well-run的企业长期利益的考虑。
出现这样先入为主的认知偏差,可能与过多期望企业社会道德责任不无关系,而现实是企业一方面也惯于贴金式标榜虚无缥缈的社会责任口号,却屡屡有罔顾社会责任甚至为害一方的劣迹见于报端,导致舆论认知迫切需要“Don’t Be Evil”这样一个理想的口号,告诫那些无良的企业不作恶也可以成功,也才能成功!
紫金矿业污染事件:http://baike.baidu.com/view/3956201.htm
紫金矿业在总部所在上杭县城人民广场对面设立的巨幅永久户外广告(企业 员工 社会 协调发展):
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